We collaborate with trusted international couriers to ensure that each artwork reaches you safely and beautifully. Shipping options may vary depending on the destination, and all delivery times are indicative, as they can be influenced by local conditions and seasonal schedules. All shipments include tracking and require a signature upon arrival, ensuring a secure and pleasant delivery experience. Shipping Within Italy & the European Union Express Delivery — Complimentary Complimentary express delivery is offered for all orders within Italy and the EU. Estimated arrival: 3–7 business days from dispatch. Depending on the destination, shipments may be handled by DHL, UPS, FedEx, or Bartolini. Delivery times may vary slightly based on seasonal volume or specific service availability, therefore, they cannot be fully guaranteed from our side. However, for any delivery marked as “Guaranteed” for a specific date or holiday deadline, we commit to fulfilling all production and dispatch operations necessary to meet that timeframe. Shipping carriers, customs procedures, and external events remain outside our control. Thank you for your understanding on this matter. International Shipping Standard & Express Options Standard and Express international services are available for most destinations. Estimated arrival: 15–25 business days from the date the order is placed. International shipments are entrusted to DHL, UPS, or FedEx, and travel in specially designed packaging to protect fine art during transit. Delivery times may vary depending on customs procedures and local courier handling. Customs & Duties For deliveries outside the European Union, local customs authorities may apply import duties, VAT or additional fees. These charges are determined by the destination country and are the responsibility of the recipient. We kindly recommend verifying any specific import regulations applicable in your country, especially for items that may include natural or restricted materials. Shipping Costs (International Orders) Complimentary shipping is reserved for deliveries within the EU. For international shipments, the cost is calculated at checkout according to: the nature of the artwork; its weight and dimensions; the final destination. All international shipments include tracking and transport insurance for peace of mind. Delivery Details To ensure a smooth experience, we ask that the delivery address be complete and suitable for courier services. Carriers may make up to two delivery attempts; in case of repeated absence, the shipment may be returned to us. Should this occur, we will be happy to assist you in arranging a new delivery. Please note that carriers cannot deliver to PO Boxes or parcel lockers. Scheduled Delivery If you need your artwork to arrive on a specific day, our team will be happy to assist in coordinating the most suitable delivery option available for your destination. Tracking Your Order You will receive a shipping confirmation email as soon as your artwork leaves the studio. Tracking details and any further updates will be shared directly by email throughout the journey. For any questions or assistance, our team is always available at: segreteria@danielsalvi.com

We ship to many destinations worldwide. For complete details regarding available destinations, shipping services, and delivery times, please refer to the Shipping Methods section during checkout.

Inspecting Your Artwork When your artwork arrives, we kindly invite you to keep all packaging materials and shipping documents. Please take a moment to carefully inspect the piece and note any condition issues or discrepancies. If something appears unusual, we ask that you document it with both close-up and full-view photographs of the artwork and its packaging. Please allow the artwork to acclimate for a few hours after delivery before unboxing, especially during cold or humid weather. Temporary condensation or temperature-related effects on the frame, if present, or glazing are normal and disappear as the materials reach room temperature. Please note that minor variations or characteristics inherent to handcrafted framing, if present, and premium materials are considered normal and part of the artwork’s nature. These do not constitute defects. Any damage occurring after the artwork has been unboxed—such as improper handling, exposure to unsuitable environments, or accidental impact—cannot be considered a shipping issue. Because each piece is produced on demand, hand-finished, and part of a limited edition, purchases are generally not refundable, except in the rare case of damage that occurred during shipping. Buyers have two (2) calendar days from the delivery date to inform us of any concerns. After this timeframe, we may no longer be able to assist. Please note that the date indicated by the carrier as “Delivered” will be considered the official delivery date for the start of the inspection window. If There Is an Issue Should your artwork arrive damaged or with an unexpected condition, please write to segreteria@danielsalvi.com and include accurate photo documentation. Once received, we will review the materials and guide you through the next steps with care. If a return is authorized, we kindly ask that the artwork be shipped back within five (5) calendar days from the approval date. Return Shipping For returns, buyers are responsible for the return shipping costs and any applicable customs duties or taxes. Until the artwork reaches us, it remains under the buyer’s responsibility. For this reason, we recommend using a reliable and traceable shipping service. Returned artworks should arrive in the same condition in which they were originally delivered. This includes all components such as the frame, the certificate of authenticity, the art book. For any authorized return, we strongly recommend using the original packaging to ensure maximum protection during transit. Should some elements be missing or the artwork show signs of handling, we may need to adjust the refund accordingly. Refunds Once the artwork is safely returned and its condition confirmed, we will process the refund for the purchase price, deducting only any charges for which the buyer is responsible. Refunds will be issued to the same payment method used at checkout.

Because each artwork is produced on demand and framed individually, modifications or cancellations are possible within 24 hours of placing the order. After this timeframe, production begins and changes may no longer be possible. If you need assistance, please contact us as soon as possible, and we will do our best to help within the available constraints.

Because each artwork is made to order, framed individually and part of a limited edition, returns are accepted only in the rare case of damage during shipping. For all other cases, purchases are considered final. Please refer to our full Return Policy for details.

The images shown on our website are provided for illustrative purposes only, and they are meant to give the clearest possible idea of the artwork’s appearance. That said, because each piece is crafted with fine-art materials and custom framing, when present—sometimes subject to seasonal availability—very small variations may occur in elements such as: • the finish or shade of the frame • the grain of natural materials • the tone of protective glazing • micro-details in the hand-finishing These differences are subtle, minimal, and never affect the overall aesthetic or value of the piece. If a specific framing component is temporarily unavailable, we select the closest equivalent of equal or superior quality, ensuring your artwork remains faithful to the vision presented online.

Yes, during the Christmas seasonal release: each artwork is presented in a festive ivory wrapping paper, and a deep green ribbon and embellished with our signature ivy decoration. Please note that eventual images are for reference only; the final presentation may vary slightly depending on the edition and format.

Yes — we ensure that all external labeling remains discreet and does not reveal the nature or value of the artwork. Fragile markings are included only to protect the piece during transport.

During the Christmas Seasonal Release, each artwork comes with a matching greeting card, featuring the emblem of the selected flower from the collection. Upon request, a personalized message may be added, elegantly printed and enclosed within the gift.

Only when the frame is present in the release — in that case, each artwork is delivered ready to hang, already framed and professionally assembled. Please note that, in any case, wall-mounting hardware (such as nails or screws) is not included, as requirements may vary depending on your wall type and environment.

Each artwork is carefully prepared using a packaging designed to protect both the piece and its presentation: The artwork, together with the certificate of authenticity, is secured inside a protective hard paper envelope or box (in case of framing included), ensuring stability and preventing movement during transit. During the festive season, This packaging is then wrapped in our Festive Packaging — the ivory gift wrap with deep green ribbon and signature ivy detail. Finally, the Festive Package is placed inside a reinforced shipping box, complete with protective materials for safe international transport. However, due to transportation, the ribbon or decorative elements may shift slightly. For the best presentation experience, we gently suggest re-adjusting the ribbon once unboxed, if necessary. We take every precaution we can so that your artwork arrives beautifully.

You will receive updates during the dispatch phase only. A notification will be sent as soon as your artwork is shipped, along with tracking information once available.

If an address correction is needed, please contact us immediately. We will gladly assist, though once the artwork has been dispatched, address changes cannot be applied and additional re-shipping fees may apply.

Your artwork has been crafted with materials selected for their beauty and durability. To preserve its appearance over time, we recommend placing it in a stable indoor environment and avoiding direct sunlight, excessive humidity or sudden temperature changes. If your order arrives during colder months, allow the piece to rest for a few hours indoors before unboxing — this helps the materials acclimate gently after their journey. For framed Artworks: Once displayed, a simple occasional dusting of the frame with a soft, dry cloth is all that is needed. Avoid cleaning sprays or damp cloths, as these may affect natural finishes. For matted fine art prints (unframed): handle the piece only by the mat—never touch the print surface, as fingerprints and even light contact can mark or scratch the paper. Keep the print seated in its protective mat and avoid lifting, rubbing, or “dusting” inside the window; do not use cleaning sprays, damp cloths, or air blowers near the opening. If you need to move or store it, support it from underneath on a clean, dry surface, keep it away from direct light, heat sources, and humidity, and store it flat or in a rigid protective sleeve.

Each artwork belongs to a strictly numbered limited edition—only a small, fixed number of collectors will ever own that specific work. Because this is a time-limited acquisition window, pieces purchased during the current release belong to the First Edition, which includes specific characteristics unique to this opening. If future editions are released, they may include small variations in materials or presentation, distinguishing them from the First Edition — even though the total number of works will never exceed the number selected for each release. Therefore, the artwork will never exceed the number of prints, but the First Edition available now will not be identical to any potential later edition.

Yes — each artwork belongs to a numbered limited edition, and the edition number is indicated on the Certificate of Authenticity.

Each artwork is hand-titled and hand-signed by Daniel Salvi, ensuring its authenticity and connection to the original creative process.

Yes — every artwork is accompanied by a signed Certificate of Authenticity, including a unique serial number and a matching holographic security seal, applied both on the artwork and on the certificate to ensure authenticity and traceability.

The artworks are generally printed on Hahnemühle fine-art paper, designed to preserve color, contrast and detail for several decades under normal display conditions. With appropriate care, the combination of archival inks and premium framing guarantees long-term stability and visual integrity.

We are happy to discuss small personal touches within the boundaries of the edition’s design — such as a personalized greeting message. However, structural changes to the artwork, format, framing or coloring cannot be accommodated, as they would compromise the consistency of the limited edition.